Shipping Policy

SHIPPING & DELIVERY

We (OTEhome.com)offer you a range of global shipping methods, and you can choose the method that works for you during the order process. But we need 2 business days to proceed your order normally.

Shipping Methods & Shipping Time

We normally use DHL UPS FedEx USPS as couriers. The shipping methods vary depending on the shipping country / warehouse.

After shipping, you will receive a shipping email with the tracking number. Normally you can track your package at: 

a. Total delivery time = Processing time + Shipping time

Processing time = the time between the time you place your order and the time of shipment
Shipping time = the time between shipping and delivery of your order to you

b. Processing Time: 2 business days normally

c. Shipping Area & ShippingTime

 Country or Region Shipping From Shipping Method Shipping Time 
order 
over
$49

order under

$49
United States USA UPS 2--5 days Free $6.99
United States China FedEx/UPS 10-15 days Free $3.99
EU Countries:Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden EU 
Warehouse		 DHL 2-5 days Free

 

 

 

 

$6.99

 

 

 
EU Countries:Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden China 4PX/FedEx 6-10 days Free $3.99
Asian Countries:Singapore, Malaysia, Japan, Thailand, Korea, Philippines, Vietnam, Indonesia China 4PX/FedEx 6-10 days Free $6.99
United Kingdom, Canada, Mexico, Israel, Australia,Turkey, Serbia China 4PX/FedEx 10-15 days Free $3.99

 About tax

No sales tax on all products

Customers purchasing from countries served will incur the associated customs duties or import taxes. These charges are not included in the final purchase price. Import duties or taxes will be invoiced to you directly from DHL or your designated import broker. We recommend that you contact your local customs authorities to determine the landed cost price prior to completing your purchase.

Note:

1- Working/ Business days: Working days refer to Monday ~ Friday (except on holidays and weekends)

2- The time we write is the estimated general delivery time
The exact delivery time depends on where you are and where your package comes from. If you have any questions, please contact our customer service. support@otehome.com
We will try our best to serve you :) 

Attention:

Due to transport policy, the products containing carbon dioxide gas can only be shipped to the European Union and the United States.such as:OTE 8g Co2 exchange carbonator and maker machine (Include 20 pcs Gas Cylinder)